Our highly trained and compassionate care professionals are ready to assist you whenever you need support.
We carefully handpick skilled and reliable carers in advance, ensuring they’re fully vetted and background-checked—so they’re ready to provide the support you need, exactly when you need it.
Every member of our care team is professionally trained and fully qualified. They also bring valuable experience across a range of specialist care areas, including dementia and more.
Our experienced assessors take the time to match each client with the most suitable carer—not just based on skills, but also on shared interests, hobbies, and cultural background to foster strong personal connections.
We interview and evaluate each carer to understand their motivations for working in care. Only those who demonstrate genuine compassion and a true calling for caregiving become part of the Proper Home Care team.
Our goal is to support older adults in maintaining their health and independence, enabling them to live comfortably at home for as long as they choose. We are committed to hiring top-tier care professionals who deliver high-quality, safe, and dependable care—with complete honesty and transparency at every step.
We take the responsibility of choosing the right carers seriously. Every care professional undergoes a rigorous selection process before joining our team. Only those who meet our high standards are accepted. Our vetting process includes:
Verification of Professional Credentials
Skills Assessment
Reference Checks (Professional & Personal)
Mandatory Training Compliance
Enhanced Criminal Record Checks
Competency Evaluations
Right to Work Verification
Detailed Employment History Review
Face-to-Face Interview
Education Background Verification
Care Experience Assessment
Work Aptitude Evaluation
Our carers bring a diverse range of healthcare skills to meet a wide variety of needs, including but not limited to:
Following a really stressful experience with the care agency I was using, we came across Proper Home Care and decided to call and see what they were all about. From the very first meeting, I felt relaxed and reassured by their ethos of what care should be. The service they provide is very professional, always punctual, respectful and caring. Nothing is ever too much trouble and can be relied on to know what needs to be done. I was in a very bad place both physically and emotionally before I called Proper Home Care, but with their support, encouragement and kindness, I have been able to move forward and reclaim some normality in my life. It was definitely the best phone call I’ve made, and I urge anyone looking for an excellent care agency to pick up your phone and ring Proper Home Care; you won’t be disappointed.
A full-on five-star service from the Proper team. At midday, on the day mom was discharged from hospital the Proper team were on site with full-on advice and care. Never late, a full service and care package was delivered with precision. Can’t fault the team and their commitment to the services they provide. First class, top draw. Thank you Proper Home Care team.
Very friendly and helpful. Polite and compassionate. Will do anything if asked.
The care I have had has been excellent. The girls have all been very pleasant and friendly and good at their job. Could not have had better care.
Could not rate value for money, as at the moment, I do not pay.
I am very happy with Proper Home Care and feel very settled with them after being with some terrible care providers. The director and manager always have my welfare at heart, the staff are all very professional and friendly. I would highly recommend to all.
As a newcomer to this firm, I found the staff to be friendly, caring, attentive to details and very helpful. I felt that there was a noticeable improvement in my welfare and care from my previous experience. I have no hesitation in recommending others to experience this firm.